A review of banks’ web-based information on the Code, IDR and EDR – September 2010

In April 2010, the Code Compliance Monitoring Committee (the CCMC) conducted a review of websites belonging to banks that subscribe to the Code of Banking Practice (the Code).

This review identifies how the code subscribing banks manage their commitment to retail consumers and small businesses (“customers”) with particular reference to visibility and accessibility of web-based information relating to the Code, internal dispute resolution (IDR) and external dispute resolution (EDR).

This report examines the key information provided via bank websites and includes a general assessment of whether the banks websites have complied with the obligations in the Code. It complements the themed review being conducted by the CCMC into clause 35 of the Code in relation to IDR.

Please click here to download a copy of the report.