Banking Practice in Australia 2015-16

THE ANNUAL REPORT OF THE CODE OF COMPLIANCE MONITORING COMMITTEE

CODE OF BANKING PRACTICE

Year at a glance

Breaches

7987
Breaches of the Code self-reported by banks

22%

since last year

21
Significant breaches of the Code self-reported by banks

by 5 breaches

since last year

Complaints

1.19
Complaints reported by banks

3%

since last year

92.3
Of these complaints resolved within 5 days

no change

since last year

Financial difficulty assistance

279
Requests for financial difficulty assistance received by banks

6%

since last year

70
Of these requests granted assistance

no change

since last year

Investigations

41
Investigations finalised including:
1 by Determination
27 by Delegated Decision

by 8 cases

since last year

18
Code breaches identified

by 1 breach

since last year