CCMC Special Report: Access to Banking Services by Indigenous Customers

The Banking Code Compliance Monitoring Committee (CCMC) is pleased to release its Special Report into access to banking services by Indigenous customers.

Clause 8 of the Code of Banking Practice (the Code) sets standards of good practice for subscribing banks regarding customers in remote Indigenous communities.

The CCMC has brought together compliance and other data to share some of the work major Australian banks are doing, both individually and in partnership with the industry and other stakeholders, to increase Indigenous financial inclusion, financial literacy and cultural awareness.

The CCMC’s aim is to share these examples of good practice with all Code-subscribing banks so that the industry as a whole can continue to improve their service to Indigenous customers.

CCMC Special Report: Access to Banking Services by Indigenous Customers PDF (545KB, 22 pages)