The Code Compliance and Monitoring Committee (CCMC) is an independent Committee established under clause 36 of the 2013 Code of Banking Practice.
Our day-to-day work is supported by our Secretariat. The Secretariat receives operational and administrative support from the Financial Ombudsman Service (FOS) under a service agreement between us, the Australian Bankers’ Association and FOS. This agreement is designed to maintain our independence in governance arrangements, processes and decision-making.
Christopher Doogan AM
Chairperson Current term: 31 January 2017 – 30 January 2020
Chris is a company director and lawyer by background, having occupied several senior positions in both the private and public sectors. Chris was first appointed as Chair of the CCMC on 1 February 2014.
His public sector positions included Deputy Comptroller–General and Comptroller–General of Customs prior to his appointment to the High Court of Australia as inaugural Chief Executive and Principal Registrar. In addition to partnership in a leading law firm of which he was the Managing Partner, he has been CEO of the National Capital Authority; Chairman of a company owned by the Commonwealth of Australia and the State of New South Wales – Law Courts Limited; Chairman of a health insurance company – Australian Health Management Group Limited; and Chairman of Community CPS Australia Limited – a mutual bank (trading as Beyond Bank Australia).
He has written an administrative law textbook, is a trained mediator from Harvard Law School and has filled many community positions including Vice President of the Australian Institute of Management and membership of advisory bodies relating to tertiary education, health and finance.
He has been a member of several regulatory agencies including the Commonwealth Tax Practitioners Board and the ACT Legal Practitioners Admission Board, and was a member of the Australian Business Foundation Board. He is the Principal Member of a specialist Commonwealth Appeals Panel and was the independent Chairman of the Audit and Risk Committee for the Family Court of Australia and the Federal Circuit Court of Australia. He is also Chairman of the Board of the Centre for Customs and Excise Studies.
Industry Representative Current term: 7 August 2015 – 7 August 2018
Sharon has a legal background with broad experience across the Australian retail banking sector in the areas of legal advice, compliance, and internal and external dispute resolution. She was first appointed to the CCMC in August 2012.
She has extensive experience in escalated and complex complaint handling and investigations, having worked on a number of high–profile projects.
Sharon has also worked on compliance–related projects including coordinating and implementing a terms and conditions project to ensure banking compliance following the introduction of the Financial Services Reform Act, Code of Banking Practice and anti–money laundering legislation.
Sharon has worked in debt recovery, providing legal advice on insolvency issues related to mortgage and small to medium business banking customers. She completed the Insolvency Practitioners Association of Australia Advanced Insolvency Law and Practice course in 2002.
Consumer and Small Business Representative Current term: 1 July 2017 – 30 June 2020
Gordon is a lawyer and consumer advocate. He is a co–founder and CEO of Ethical Consumers Australia, which operates the ‘Good on You’ ethical shopping service and Otter e-newsletter. He is the Chair of the Board of Good Environmental Choice Australia and serves on the Boards of Justice Connect and the Consumers’ Federation of Australia.
He recently finished two terms as a member of the Commonwealth Government’s Consumer Affairs Advisory Council, and from 2007 to 2009 he was a member of the executive of Consumers International, the global peak body for national consumer organisations. Gordon has worked as Director, Policy and Campaigns, for the consumer group CHOICE, Director of the National Pro Bono Resource Centre, Director of the North Australian Aboriginal Legal Aid Service and Director of the Northern Territory Government’s 2004 Alcohol Framework Inquiry.
Gordon has recently been appointed to the board of the Telecommunications Industry Ombudsman as ‘Director with consumer experience’. He was first appointed as the CCMC’s consumer and small business representative in July 2012.