The CCMC’s work is supported by a Secretariat, which provides code monitoring and administrative services to the Committee.
Chief Executive Officer
September 2015 – current
Sally was appointed as Chief Executive Officer on 1 September 2015. She was previously Senior Manager of Systemic Issues at FOS, having worked at FOS and its predecessor schemes for almost 15 years. Sally is an accredited mediator and holds a Bachelor of Commerce and a Bachelor of Laws degree from the University of Melbourne and a Graduate Diploma (Arts) from Monash University. She is also the General Manager of Code Compliance and Monitoring at FOS.
Sally brings to this position extensive experience in financial services, as well as good relationships with regulators, industry and consumer groups from her work at FOS.
June 2017 – current
Donna has a background in the banking industry and in law, she holds a Bachelor of Law and Legal Practice from Flinders University. Donna joined the CCMC after 7 years with the Westpac Group where she specialised in litigation and internal and external dispute resolution. Her experience spans a number of jurisdictions and areas of the retail banking sector, some of which include: disputes arising offshore, banking fraud, consulting on matters of general banking compliance and strategy, and collections.
She is responsible for delivering the CCMC’s Code monitoring program as set out in its annual work plan.
July 2011 – current
Ralph has a background in law, dispute resolution and federal regulatory compliance.
His role includes investigating alleged breaches of the Code, CCMC governance issues, conducting CCMC-initiated enquiries and the CCMC’s stakeholder engagement with consumer advocates.
January 2013 – current
Liam has a number of years’ experience across financial services, including in a compliance monitoring role with a large UK bank. His strong analytic skills assist the CCMC in scoping and developing inquiries and in the interpretation and reporting of industry data.
The Secretariat can be contacted on Tel 1800 367 287 or by email.