Our stakeholder engagement program

The CCMC works with a range of stakeholders across Australia to influence positive changes in the banking industry, share our experience of code compliance and highlight areas of good industry practice.


We aim to help banks to comply with their obligations under the Code of Banking Practice and continuously improve their standards of practice and service.

A key initiative is our annual Bank Forum, where we share information with banks about our work and code compliance issues in the industry.

This forum complements regular meetings of the Stakeholder Liaison Group, where we update banks on our work and share our code compliance experience. Banks, in turn, have the opportunity to raise code compliance issues with us.

We also regularly consult with the Australian Banking Association, Australian Financial Complaints Authority and Australian Securities and Investments Commission to discuss matters arising from our code compliance work as well as facilitate better banking practices.

Consumer perspectives

We have forged close relationships with financial counsellors and community legal centres so that we can take consumer perspectives and concerns into account.

Our training program developed specifically for consumer representatives equips them with the skills and knowledge they need to ensure customers know their rights and know how to access our services.

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